1. Introduction

MOZE Co., Ltd (hereinafter referred to as "we" or "the Company") respects your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you use the MOZE application (hereinafter referred to as "the App").

2. Information We Collect

2.1 Account Information

• When you sign in with Apple, we only collect necessary authentication information

• Your personal financial data created in the app will only sync to MOZE cloud servers when you log in to your account and enable the sync feature

• Without synchronization enabled, your data remains only on your local device and you must manage and regularly back up your data to prevent data loss

2.2 Device Information

• Device information

• Operating system version

• Usage behavior data (used to optimize app experience)

3. How We Use Information

The information we collect is used solely for:

• Providing and maintaining app services

• Optimizing user experience

• Internal statistical analysis

• Improving product features

We never sell your personal data or use it for advertising purposes. Your data is shared with third parties only to the extent necessary to provide the features you use, and only with the services listed in Section 7.

4. Data Storage and Security

4.1 Storage Locations

• Local Storage: Data stored on your device

• Cloud Backup: You can choose to back up to iCloud, Dropbox, or export via email

• MOZE Cloud Servers: Using Microsoft Azure platform

4.2 Security Measures

We employ industry-standard security measures to protect your data, including:

• Encrypted data transmission and storage

• Access control and permission management

• Regular security assessments and updates

4.3 Data Retention

• During normal use: Data is continuously retained

• After account deletion: Related data will be completely removed after 30 days

5. User Rights

5.1 Data Access

You can view or edit your data through iOS/iPadOS devices at any time and can choose to download all data from the cloud.

5.2 Data Protection

Without logging in and enabling synchronization, user data is stored only on the user's own device. We support integration with cloud storage services like iCloud/Dropbox. Please ensure you regularly back up your data to recover your valuable bookkeeping records in case of phone loss or unexplained data corruption.

5.3 Account Deletion

You can delete your account through the following methods:

• Select "Delete Account" in the app's account login window

• Email hello@moze.app with your user ID, and we will assist with the process

6. Technical Support and Troubleshooting

When you contact us for assistance, we may need access to certain data from your device in order to identify the cause of the problem. Our principles for handling this are as follows:

6.1 Data attachment in in-app problem reports

When you use the built-in "Report a Problem" feature in the App, the system will compress your current bookkeeping data into a backup file and automatically attach it to your report to help us investigate the issue. The attachment is clearly shown on the report screen. If you prefer not to provide it, you can remove the attachment before sending; we will still handle your report and assist you through other means.

6.2 Other support channels

When you seek help via email or other channels, we will first try to assist you through your description of the problem, the steps you took, screenshots, or diagnostic information that contains none of your bookkeeping data. Only when these methods are insufficient to identify the problem will we ask you to provide a backup file. Apart from problem reports you actively submit, MOZE has no mechanism to retrieve bookkeeping data from your device without your action.

6.3 When a backup file may be needed

Examples of situations that may require a backup file include: verifying account balances or statistics that appear incorrect, reproducing a software bug, retrieving your Passcode Protection setting when you have forgotten it, and confirming record states when data sync is not working correctly.

6.4 Our commitments (applies to all backup files we receive for support purposes)

• Limited purpose: The file will only be used to resolve the specific issue you have reported. It will not be used for any other purpose, including data analysis, marketing, or model training, and will never be shared with any third party.

• Minimal access: We will only look at the parts directly related to your issue. For example, when retrieving a forgotten passcode, we only need to read the passcode field and will not open your records, account balances, or any financial amounts.

• Retention period: The file is stored only for the duration of the support process and will be permanently deleted within 7 days after your issue is resolved. If the issue cannot be resolved, the file will be deleted no later than 30 days after we receive it. We do not create copies or backups of the file.

• Notification on request: If you would like to be notified once the file has been deleted, simply let us know when you send it.

6.5 What you can do

• You may ask us beforehand exactly what we need to look at, and we will tell you specifically.

• You may ask us to delete the file you provided at any time. We will do so and confirm by reply.

• You may decline to provide it, and that is an entirely reasonable choice. We will help you through other means, such as asking you to describe the steps you took or to share screenshots. That said, some issues genuinely require examining actual data to determine the cause, and in those cases we will tell you so honestly.

7. Third-Party Services

To provide comprehensive services, we integrate the following third-party services:

7.1 Analytics and Improvement Services

• Google Analytics

• Firebase Crashlytics

• Mixpanel

7.2 AI Services

• OpenAI API (for AI smart bookkeeping, image recognition, and voice input features)

7.3 Data Backup

• Dropbox (for backup functionality)

7.4 Electronic Invoice Services

• Ministry of Finance Electronic Invoice Integration Service Platform

7.5 Apple Service Integration

• iCloud (for data synchronization)

• Sign in with Apple (for secure login)

8. Policy Updates

This privacy policy may be updated from time to time. Any changes will be published on this page. Please check regularly to ensure you understand the latest content.

9. Contact Us

If you have any questions about this privacy policy, please contact:

• Email: hello@moze.app

Last updated: August 31, 2026